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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
What could be better than sleeping on a Slipsilk Pillowcase? Wearing a luxurious Slipsilk Sleep Mask at the same time (so your beauty sleep isn't interrupted).
Slipsilk is specially-commissioned and made to exacting standards, developed and refined over ten years to provide the ultimate combination of shine, thickness, softness and durability.
Slip use the highest grade (6A) long fibre mulberry silk, with a thickness of 22 momme and enforce the strictest quality guidelines, including non-toxic dyes.
Made using slipsilk | Pure silk filler and internal liner | with Bridesmaid Embroidery | not all silk sleep masks are created equal | includes x 1 sleep mask.
pH neutral liquid detergent (we recommend slip gentle silk wash).
Machine wash delicate 30degrees celsius (86F) (delicates wash bag).
Hand wash 30degrees celsius (86F).
Dry clean.
No trichloroethylene.
Iron low heat.
Steam or dry.
Do not bleach.
Do not tumble dry.
Traditionally, silk is hand wash and dry clean only. Slip use the highest quality so they are machine washable, but they are still silk and need as much care as we can give them.
Always use a ph neutral liquid detergent and/or fabric softener.
Silk is a natural fibre and washing in a solution that's too acidic or alkaline can cause the silk to harden in a single wash. If you can't find a detergent that specifies ph level then just go for one that specifies silk. Do not use bleach products.
Another important factor is water temperature. Even just slightly above 30 degrees Centigrade or 85 degrees Fahrenheit can change silk dramatically.
The safest method if your machine doesn't specify exact heat settings is either cold or just one level above cold.
A delicates bag is optional, depending on your washing machine and whether or not it tends to grab items and tear them.
If you wish to maximise the life of your pillowcase, hand washing is the ultimate method.
The gentler you wash your Slip Sleep Mask, the longer it will keep its sheen. The shinier it is, the better it will 'slip', which is one of the benefits to its health and beauty qualities.
The same goes for drying your Sleep Mask, do not place in tumble dryer.
In other words, the better you care for your slip Sleep Mask, the better it will care for you.
Slipsilk is specially-commissioned and made to exacting standards, developed and refined over ten years to provide the ultimate combination of shine, thickness, softness and durability. Slip use the highest grade (6A) long fibre mulberry silk, with a thickness of 22 momme and enforce the strictest quality guidelines, including non-toxic dyes.
Use up to 8 hours daily for maximum results.
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