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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Slipsilk is specially-commissioned and made to our exacting standards, developed and refined over ten years to provide the ultimate combination of shine, thickness, softness and durability.
We use the highest grade (6A) long fibre mulberry silk, with a thickness of 22 momme and enforce the strictest quality guidelines, including non-toxic dyes.
Includes:
- 1 x reusable face-covering
- Adjustable nose wire
- Spare nose wires x10
- 2 x sets of silicone stoppers
100% mulberry silk. Double Sided. 100% cotton inner lining. Adjustable elastic earloops.
The slip reusable face covering is neither a medical device nor personal protective equipment (PPE).
It should not be used by healthcare professionals, in healthcare/clinical environments or settings, or when the use of a medical device or PPE is required.
The slip reusable face covering is not designed to prevent or protect from any form of risks to a person's health or safety, illness or disease (or otherwise).
The slip reusable face-covering does not cause damages to, nor bring additional risks for, users according to its intended use.
Warnings: Do not use this face-covering on: young children under age 2; any person who has trouble breathing; and any person who is unconscious, incapacitated or otherwise unable to remove the mask without assistance.
100% mulberry silk. Double Sided. 100% cotton inner lining. Adjustable elastic earloops.
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